Service Design

This course is offered as part of a programme:

Interaction Design

The course is divided into the following sections:

1. Fieldwork and Analysis (3.5 credits)

2. Collaborative project (8 credits)

3. Individual written refection (3.5 credits)

Module 1: Introduces service design methods to carry out, communicate and analyze qualitative fieldwork. Students learn by trying out these methods in order to identify user needs, design openings and for justifying design decisions. We also reflect on methods and how outcomes are influenced.

Module 2: Project work is conducted in groups and with involvement from external stakeholders. The group themselves are responsible for the ongoing involvement of relevant stakeholders. In the second part of the course, students iteratively develop their service concept and prototype one or more “touch points”.

Module 3: We take a reflective turn on the project work, and attempt to relate the experiences of the project to the course literature.

Syllabus spring 2021

The University provides students who participate in or who have completed a course with the opportunity to make known their experiences and viewpoints with regards to the course by completing a course evaluation administered by the University. The University will compile and summarize the results of course evaluations as well as informing participants of the results and any decisions relating to measures initiated in response to the course evaluations. The results will be made available to the students (HF 1:14).