Supplementary articles and literature will be distributed throughout the course.
- Morelli Nicola (2002) Designing Product/Service Systems: A Methodological Exploration. https://www.mitpressjournals.org/doi
- Stickdorn, Marc & Schneider, Jakob (eds.) (2010) This is Service Design Thinking. Basics - Tools - Cases. Bis Publishers.
- Tim Brown Barry Katz (2011) Change by Design. https://onlinelibrary.wiley.com/doi/epdf/10.1111/j.1540-5885.2011.00806.x
- Stickdorn, Marc, Edgar Hormess, Markus, Lawrence, Adam, and Jakob Schneider (Eds) (2018): This is Service Design Doing: Using Research and Customer Journey Maps to Create Successful Services