Current tenants
2. Making a fault report
If you find that something is broken or missing in your room, please make a fault report.
3. Put your name on your post box
You should find a name tag in the folder for your rental agreement. Please locate your letterbox and place your name tag on it. Please note that if your letterbox is unnamed, you might experience difficulties in receiving post, even if the address is correct.
4. Check in with your Resident Assistant
A week or two after moving in, one of your Residence Assistant will contact you. Please take this opportunity to make enquiries regarding any practical matters connected to living within University Housing, which you might need help with.
Please note that some maintenance should be carried out by the tenants, this includes:
- changing light bulbs in desk or floor lamps
- changing batteries in the fire detectors
- unclogging the sink or shower drain
Maintenance service during office hours
Housing proprietors have an obligation to handle faults within reasonable time according to Swedish tenancy law. Once you have submitted a fault report, you will receive a written confirmation. If possible, you will receive a notification regarding when the maintenance staff will handle the fault.
Please note that it normally takes 2-3 days before the maintenance staff can visit your room in order to assess or fix the fault. Urgent faults, such as a water leak or something else that will damage the property, are excluded and will be dealt with as soon as possible.
If the fault requires a part that the maintenance staff do not have in stock, it can take a couple of weeks before the fault is handled. If this is the case, the tenant who submitted the fault report will be contacted.
Maintenance service after office hours/during public holidays
The maintenance staff do not work outside office hours, therefore any fault reports submitted during weekends and bank holidays will not be addressed until the following weekday.
If an emergency fault occurs outside office hours, please follow the instructions below:
Celsiusgården, please call Security Assistance on +4640-689 24 80
Rönngården, please call Security Assistance on +4640-34 70 00
Emergency fault are those which risk damaging the property or injuring the tenants, such as a water leak or a blocked toilet. Emergency faults will be handled as soon as possible.
Heating
The indoor temperature should be between 19-22 degrees Celsius. This is the Swedish standard according to the Public Health Agency of Sweden.
The heating is controlled by the outside temperature. Therefore it might takes a few days for the heating to adjust at the beginning of autumn due to sudden temperature changes. We ask kindly for you to show patience if and when this occurs.
If you believe it is colder than 19 degrees in your room:
- check that the thermostat is turned to max and that nothing is covering the thermostat
- measure the temperature by placing a thermometer at mid-height in the centre of the room
If the temperature is below 19 degrees Celsius, please make a fault report.
Cleaning schedule
Inspections will be carried out on a regular basis, to ensure that the common areas are kept clean. If a floor is repeatedly failing the inspections, or if standards of day-to-day cleanliness are below a reasonably acceptable level, the Housing Office may serve notice on the residents, requiring improvement by a specified date. If the required standard has not been met by the time of the follow-up inspection, the Housing Office may order a professional cleaning. The cost of such cleaning will be divided among the residents on the floor as an additional charge.
The Housing Office strongly recommend tenants to create a weekly cleaning schedule to split up the cleaning responsibility on each floor.
Cleaning supplies
The Housing Office provides a limited amount of cleaning supplies, for example a vacuum cleaner, a mop and cleaning liquids. These supplies are stored in the cleaning cupboard on each floor. It is the tenants’ responsibility to keep the cleaning cupboard in order. Please notify you RA when it’s time to replenish the cleaning supplies.
Cleaning
Handy tips on kitchen cleaning
The following video may be handy in helping tenants keep a clean and hygienic kitchen throughout their stay in University Housing.
https://play.mau.se/media/t/0_hz0p9kbm?enablejsapi=1
Handy tips on bathroom cleaning
The following video may be handy in helping tenants keep a clean and hygienic bathroom throughout their stay in University Housing
https://play.mau.se/media/t/0_esrfvjl8?enablejsapi=1
Recycle - Make a difference
Every decision and choice you make creates an impact, and together we can make a positive difference! By sorting correctly, the waste can be recycled and become a useful resource again.
Food waste
Food bins are provided in the common kitchens. Please use the brown paper bags, which can be collected from the environment building outside your residence. For example: banana skins, eggshells, seafood leftovers, coffee, tea bags, and kitchen paper.
Cardboard
All smaller cardboard packaging, both hard and soft: please remember to flatten. For example: milk packaging, egg cartons, corrugated cardboard, and wrapping paper.
Plastic
All smaller plastic packaging, both in hard and soft plastic: please ensure you rinse all plastic before it is recycled. For example: plastic bags, plastic bottles without a refund, bag-in-box bags, chip bags, styrofoam and medicine cards.
Glass
Glass bottles and jars are sorted as either clear or coloured glass. Please drain all liquids, remove lids and rinse first before recycling. For example: wine bottles, spice, and jam jars.
Metal
All metal packaging, both hard and soft: please rinse all cans before recycling. For example: cans, tubes, caps, aluminium foil and cans.
Paper and magazines
For example: newspapers, catalogues, paperbacks, flyers, office paper, and notepads.
Residual waste
Unfortunately, all waste can’t be sorted. For example: chewing gum, envelopes, post-it notes, broken drinking glasses/ceramics, condoms and sanitary towels. Waste, such as small electric devices, light bulbs and batteries should be disposed of at your local “Samlaren” station. The same applies for textiles.
Please remember not to put plastic bags into any of the recycling containers as this contaminates the bin, and the contents will then be sent to landfill.
Online payment by credit card
For online payment with credit card to Malmö University.
International transfer
Tenants who prefer to use a bank account based in their home country can make an international transfer. Conditions for transferring money from foreign banks vary, please inquire about this at your bank to avoid unnecessary extra costs.
Account holder: Malmö universitet
IBAN: SE77 1200 0000 0128 1011 2584
BIC/SWIFT: DABASESX
Cash
If you wish to pay your rent with cash, we recommend going to a bank office of your choice. Please note that you will be charged a fee for the service. Bring your rent slip when consulting their services, make sure to write your reference in the payment and always keep the receipt.
Unpaid rent
If you neglect to pay your rent on time, you will receive a reminder and an extra fee will be added. If the debt remains, the Housing Office will contact your home university and/or your emergency contact person. Please note that tenants with rent arrears risk not getting their rental agreements extended.
Opening a bank account
Everyone, who has a right of residence in Sweden, has the right to open a bank account. If you are staying for less than six months, the best option is to use your existing bank account in your home country. If you plan to stay longer than six months, opening a Swedish bank account can help ease everyday life. You are free to choose any bank of your choice.
Read through and bring the following document to the bank to facilitate the process:
Terms and conditions
Social code of conduct
The building should be as quiet as possible between 22.00 and 07.00. It is important to be considerate towards the other tenants in your building. Sharing housing means that you need to be respectful and be considerate towards each other. If you are planning to have a party, please discuss this beforehand with your fellow residents. The person/people responsible for the party will be liable for all damages that might occur.
Guests
You are responsible for any guests that you invite to University Housing. You may have guests stay in your room for up to a week. If you wish to have a guest stay with you for a longer period of time, you must get approval from the Housing Office. Subletting your room to another person (for example through Airbnb) is strictly forbidden.
Safety
The housing should be safe for tenants to reside in at all times. Make sure that the entrance door and door to the corridor are properly closed and locked when you go in or out of the building. Do not let strangers into the building. If you see anyone who does not seem to live or be visiting someone in the building, please ask them to leave immediately or call the security company. Contacts to the security company can be found on the notice board in the corridor.
Room inspection
Deposit reimbursement
You need to pass the cleaning inspection and have no outstanding rent in order to receive your full deposit back. Please note that the waiting time for getting your deposit back can vary. Once your rental agreement has passed it's end date, and we have received a notification regarding the result of your room inspection, we will start processing your bank details. Your deposit should reach your account approx. 4 weeks after the reimbursement processes have started, provided you have handed us the correct bank details.