Current tenants

Please note that some maintenance should be carried out by the tenants, this includes:

• changing light bulbs in desk or floor lamps
• changing batteries in the fire detectors
• unclogging the sink or shower drain

Maintenance service during office hours

Housing proprietors have an obligation to handle faults within reasonable time according to Swedish tenancy law. Once you have submitted a fault report, you will receive a written confirmation. If possible, you will receive a notification regarding when the maintenance staff will handle the fault.

Please note that it normally takes 2-3 days before the maintenance staff can visit your room in order to assess or fix the fault. Urgent faults, such as a water leak or something else that will damage the property, are excluded and will be dealt with as soon as possible.

If the fault requires a part that the maintenance staff do not have in stock, it can take a couple of weeks before the fault is handled. If this is the case, the tenant who submitted the fault report will be contacted.

Maintenance service after office hours/during public holidays

The maintenance staff do not work outside office hours, therefore any fault reports submitted during weekends and bank holidays will not be addressed until the following weekday.

If an emergency fault occurs outside office hours, please follow the instructions below:

Celsiusgården, please call Security Assistance on +4640-689 24 80

Rönngården, please call Security Assistance on +4640-34 70 00

Emergency fault are those which risk damaging the property or injuring the tenants, such as a water leak or a blocked toilet. Emergency faults will be handled as soon as possible.

Heating

The indoor temperature should be between 19-22 degrees Celsius. This is the Swedish standard according to the Public Health Agency of Sweden.

The heating is controlled by the outside temperature. Therefore it might takes a few days for the heating to adjust at the beginning of autumn due to sudden temperature changes. We ask kindly for you to show patience if and when this occurs.

If you believe it is colder than 19 degrees in your room:

• check that the thermostat is turned to max and that nothing is covering the thermostat
• measure the temperature by placing a thermometer at mid-height in the centre of the room

If the temperature is below 19 degrees Celsius, please make a fault report.

In Sweden, housekeeping services are usually not provided in residential buildings. As a University Housing tenant, you are therefore expected to keep your room clean and tidy. This also means that the primary responsibility for keeping the communal kitchen and other areas clean on a day-to-day basis falls on the residents.

The housekeepers are only responsible for routine cleaning of public areas, such as stairwells, entrances and the hallways in the basement. At Rönngården, the housekeepers also clean the floors in the common areas twice a week.

Twice a year, at the beginning of each academic semester, the housekeepers thoroughly cleans the common areas at Celsiusgården and Rönngården. The rest of the year, the tenants are responsible for maintaining a clean and healthy environment in individual rooms as well as in the common areas.

1. Use a degreasing cleanser to wipe down all exterior surfaces.
2. Discard food. Wash all removable refrigerator parts such as ice trays, shelves (gently lift and pull forward,) and compartment drawers in warm, soapy water.
3. Wipe down inside of the fridge with a non-abrasive cleanser and warm water.
4. Defrost the freezer. Never use anything to prise the ice off the surface; doing so could damage the coolant line. The better way is to place a bowl of hot/warm water in the freezer to speed the defrosting process. To avoid the danger of electrical shock, do not use another electrical appliance, such as a hairdryer, to melt ice.

1. Carefully pull stove away from the wall and unplug it.
2. Clean the back of the stove/oven with a vacuum.
3. Use a degreasing cleanser to wipe down all exterior surfaces.
4. Use oven cleaner on interior surfaces of the oven. Please use sparingly to prevent liquid from running into the electrical plug and the elements.
5. Sweep the floor where the stove was sitting.
6. Allow the stove to dry. When it is dry, plug the stove in and check to ensure it is working.

1. Sinks should be cleaned on a bi-weekly basis. Follow instructions on the cleaning product you use.
2. Shower stalls should be cleaned when the sinks are cleaned using the same products.
3. Mirrors should be cleaned every 2-3 weeks. Use a glass cleaner to clean the mirror with a paper towel.
4. The top part of the toilet seats, toilet bowl rim and the back of the toilet should be cleaned twice a week. Use a toilet bowl brush to clean the toilet bowl.
5. The shower curtain should be cleaned on a monthly basis:
   
   
• Put the shower curtain in the washer.
• Add 1 cup of detergent. Add several dirty towels or a blanket to the washer and use a gentle cycle with low temperature (30 degrees).
• Right after the spin cycle, take the shower curtain out of the washer, bring it back to the shower, and shake gently to remove as much water as possible.
• Hang the curtain back up to drip dry. Any remaining wrinkles will disappear within a day.
• To remove soap scum and soap film on shower curtains, add 1 cup of vinegar in the washing instructions above.

Food waste

Food bins are provided in the common kitchens. Please use the brown paper bags, which can be collected from the environment building outside your residence. For example: banana skins, eggshells, seafood leftovers, coffee, tea bags, and kitchen paper.

Cardboard

All smaller cardboard packaging, both hard and soft: please remember to flatten. For example: milk packaging, egg cartons, corrugated cardboard, and wrapping paper.

Plastic

All smaller plastic packaging, both in hard and soft plastic: please ensure you rinse all plastic before it is recycled. For example: plastic bags, plastic bottles without a refund, bag-in-box bags, chip bags, styrofoam and medicine cards.

Glass

Glass bottles and jars are sorted as either clear or coloured glass. Please drain all liquids, remove lids and rinse first before recycling. For example: wine bottles, spice, and jam jars.

Metal

All metal packaging, both hard and soft: please rinse all cans before recycling. For example: cans, tubes, caps, aluminium foil and cans.

Paper and magazines

For example: newspapers, catalogues, paperbacks, flyers, office paper, and notepads.

Residual waste

Unfortunately, all waste can’t be sorted. For example: chewing gum, envelopes, post-it notes, broken drinking glasses/ceramics, condoms and sanitary towels. Waste, such as small electric devices, light bulbs and batteries should be disposed of at your local “Samlaren” station. The same applies for textiles.

Please remember not to put plastic bags into any of the recycling containers as this contaminates the bin, and the contents will then be sent to landfill.

If you wish to pay your rent with cash or credit card, we recommend going to a bank office of your choice.  Please note that you will be charged a fee for the service. Bring your rent slip when consulting their services, make sure to write your reference in the payment and always keep the receipt.

The Housing Office recommends applying for a Swedish internet bank account, which makes it easy for you to pay the rental invoice digitally. Please note that most Swedish banks require that you have a personal number (civil registration number), in order for you to open a bank account.

International transfer

Tenants who prefer to use a bank account based in their home country can make an international transfer. Conditions for transferring money from foreign banks vary, please inquire about this at your bank to avoid unnecessary extra costs. Remember to ask your landlord for additional bank details in order to make an international transfer.