I'm Sorry! Perspectives on Validation of Patient Complaints.

Facts

Contact person:: Lotta Wendel
Financer:: Fakulteten för hälsa och samhälle
Responsible at MaU:: Lotta Wendel
Project members at MaU:: Lotta Wendel
Time frame:: 01 January 2024 - 31 December 2025
Faculty/department:: Department of Criminology

Faculty of Health and Society
Research environment :: Perspectives on Social Health – POSH
Research subject:: Health and Society

Medical law

About the project

Apologizing was presented as an essential part of the complaint-handling process in healthcare in 2018. Apologizing is important because validation can contribute to patients' acceptance of an adverse event when followed by a proper explanation or a sincere apology. However, experiences from Apology laws in the US have shown that the legal handling of medical injuries can lead to reluctance among healthcare professionals to apologize when something goes wrong. This research project investigates how healthcare professionals in the field of pediatric medicine at Skåne University Hospital in Region Skåne relate to the validation of patients' and their relatives' experiences.