Upgrade the assurance level of your computer identity

The upgrade only applies to students with a Swedish personal identity number

Please note that only students with a Swedish personal identity number must upgrade the assurance level of their computer identity.

If you don't have a Swedish personal identity number, you can continue to log into Ladok as usual, without needing to upgrade.

Follow these steps to upgrade your computer identity

1. Log into idService

2. Click on "Account security"

Account security settings allow you to identify and upgrade your assurance level.

3. Verify your private email address and your mobile number

Before upgrading, you need to ensure that your private email address and mobile number are registered as recovery options. This is required so that you can recover your account if you forget your password.

4. Check your current assurance level.

If your assurance level is "None", or "AL1", you must upgrade.

5. Upgrade by identifying your account with BankID or eduID

Upgrade your computer identity by identifying your account with BankID (if you have a Swedish personal number), or eduID (if you don’t have a Swedish personal number).

BankID for those who have a Swedish personal identity number

Please note that you must have a Swedish personal identity number to identify yourself with BankID.

Choose method:

Choose BankID if you have a BankID on the current device.
Mobile BankID on another device: Open the app and scan the QR code for identification.

EduID for those who don’t have a Swedish personal identity number

If you don't have a Swedish personal identity number, you need to confirm your identity with eduID.

Create an eduID

Frequently asked questions

When you try to access Ladok, you encounter the text "Security requirements not satisfied"
Solution: You need to upgrade your computer identity. Follow the instructions in the guide on this page.
You cannot log in to Ladok despite having upgraded your computer identity
Solution: Close your browser after upgrading your computer identity, open it up again and log in to Ladok.
When you log in to Ladok, you need to select your organisation. There are two options, which one should you choose?
Solution: Choose "Malmö University" (do not choose "Malmö University – MFA").

Temporary personal number

If you have had a temporary personal number but have received a Swedish personal identity number from the Swedish Tax Agency, you need to announce the new number in order for it to be changed.

Please email ladok@mau.se. The update is then transferred to Canvas and Kronox.

If you have a protected identity

If you have a protected identity, you can turn to one of the University's receptions to get help upgrading your computer identity. You will need to show your ID and a confidentiality certificate issued by Malmö University.

If you don't have a confidentiality certificate, please contact Ladok's system administrator Annika Andersson at annika.k.andersson@mau.se.

The upgrade only applies to students with a Swedish personal identity number

Follow these steps to upgrade your computer identity

1. Log into idService

2. Click on "Account security"

3. Verify your private email address and your mobile number

4. Check your current assurance level.

5. Upgrade by identifying your account with BankID or eduID

BankID for those who have a Swedish personal identity number

EduID for those who don’t have a Swedish personal identity number

Frequently asked questions

When you try to access Ladok, you encounter the text "Security requirements not satisfied"

You cannot log in to Ladok despite having upgraded your computer identity

When you log in to Ladok, you need to select your organisation. There are two options, which one should you choose?

Temporary personal number

If you have a protected identity

Contact

Related content

Computer identity and multicard

IT support

Registration, certificates & administration